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Support We recognize that, along with technological solutions, client service and support can differentiate a business from its competitors. We therefore employ a 24x7x365 support agreement for all critical issues. Critical issues are defined as mission-critical and prevent the client from executing production-related business. Our management team receives mobile notification once a critical issue has been reported. We pride ourselves in responding to client issues in a timely manner. Critical issues are guaranteed a response time of two (2) hours during business hours and five (5) hours outside business hours. Non-critical issues are addressed during regular business hours (8 AM to 6 PM Eastern Standard Time) and are guaranteed a response within one (1) business day of issue reporting. More than 80% of client issues are resolved the same day they are reported! Levels of Support We offer three levels of support.
Support Team UNAPEN has an in-house client support team. Members of our expert support team have thorough knowledge of our products and solutions, as they have played a critical role in their development and implementation. UNAPEN members also have certifications and expertise in Microsoft, PAS and other 3rd party technologies as well. This helps greatly to assist with issues even when they are outside of our product line. |
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| Privacy Policy | Please send all questions, comments, suggestions or concerns regarding this website to the Webmaster. ©2008 UNAPEN, Inc. • 2 Barnes Industrial Road South • Wallingford, CT 06492 • Sales: (203) 269-6111 • Main: (203) 269-2111 |
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