IT Services and Consulting
Apart from our packaged managed services offering, ITComplete, UNAPEN offers IT Services to clients or other firms who need solutions to supplement their IT department.
Email filtering
UNAPEN’s email filtering allows you to secure your electronic communications without the problems and expense associated with a locally installed solution. Since the service is 100% hosted, there is minimal setup time, no long term commitment and zero additional workload to install and maintain hardware and software. In addition, each employee is given the ability to manage their own email quarantine, approve and block senders and adjust their filtering sensitivity; allowing your IT resources to focus on more critical matters.
UNAPEN’s email filtering automatically sends an email listing all quarantined items to each user every day, which eliminates the hassle of having to remember to check quarantines or log in to multiple services to get inadvertently filtered messages. Additionally, all messages may be read from the quarantine in complete safety.
Virus and spyware protections
For a regular monthly fee, UNAPEN will install Trend Micro AntiVirus on your systems, monitor operations, provide regular reports to your IT Staff and respond to all alerts and problems. The response to an issue can be as small as notifying your IT Staff or as comprehensive as arriving on site to perform whatever steps are needed to have all your systems running and fully protected ASAP.
Over the years UNAPEN engineers have evaluated and worked with numerous Antivirus, Antispyware and Anti-Malware products. We are familiar with Grisoft AVG, Symantec (Norton) Antivirus, McAfee, ETrust and Sophos. We are most impressed with Trend Micro's current products for pricing, ease of use, excellent reporting and solid protection. That is why we have chosen to incorporate Trend Micro into our managed services offering and provide it as a managed service in itself.
IT Consulting and Planning
If you aren’t ready to sign up for a fully managed IT services plan, UNAPEN offers you other options to keep your IT infrastructure up to date and running smoothly:
Network Design
Our experts can assist with any design or expansion needs you have. From simply adding workstations to complete redesigns, migrations to more current operating systems, and designing and implementing a new infrastructure, UNAPEN engineers have done it all.
Technical Support Agreement
Our technical support agreement covers all aspects of your IT needs including consulting, new projects and general support. If you choose to prepay on the yearly contract, you can enjoy a significant discount off our regular hourly rates.
FlexIT
FlexIT is an Adaptive Resource Model that provides enterprise-grade IT resources to any size organization, in exact increments. These increments can be based on budgets, resource requirements or project timelines. For smaller organizations, FlexIT provides fractional resources to meet needs that require specialized skill sets and expensive staff positions that may not be warranted. In larger organizations, FlexIT allows special projects with specific requirements to be staffed by highly skilled individuals for defined durations.
IT Security
UNAPEN is able to offer a full range of IT Security services from certified professionals. Our abilities include designing, auditing and maintaining firewalls and other security systems as well as responding to and recovering from system compromises and intrusions. Whatever your security needs, UNAPEN can provide assistance to ensure the confidentiality, integrity and availability of your systems and data.
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