When you are dealing with your clients’ investments, you should not have to be concerned about your system operations and security. Business-critical Information Technology (IT) systems and operations consume much-needed resources that should be focused on increasing your clients’ wealth and overall firm success rather than maintaining your technical operations.
To ensure that all business needs are met, many leading investment firms look to UNAPEN ITComplete for sophisticated and comprehensive system management services that combine the best of on-site and remote support. ITComplete provides all the benefits of an on-site IT staff, without the associated costs.
Comprehensive System Monitoring
Many businesses put themselves at great risk with the way they handle their IT operations. Business-critical processes have the power to immobilize your business if they are not properly installed, executed and maintained. It is therefore imperative to monitor daily and scheduled IT operations and to prevent and control potential failures, whether they would cause minor difficulties or business catastrophes.
ITComplete presents businesses with comprehensive system and network monitoring, focusing on servers, PCs and critical applications. Our superior administration framework presents you with a fully-integrated support environment. System monitoring services include:
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Server & Application Operation |
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Detection of Process & System Failures |
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Maintenance of Patch Levels |
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Drive Space Alerts |
Sophisticated Antivirus & Spyware Protection
Spam, viruses, spyware and other malware are always an annoyance and a significant waste of employees time. However, they can also lead to compromised systems, loss of critical (and confidential) client information and significant system downtime. UNAPEN offers Proactive E-mail Filtering, monitoring of Anti-Virus software and Spyware Protection through ITComplete to prevent unauthorized parties from accessing your data. Our Spam filters block unwanted e-mail messages before they reach your inbox and detect & deny server attacks that may endanger your service or harvest e-mail addresses. The filter levels are individually customized in an easily-navigable web interface, so your staff remains in control.
ITComplete monitors your system remotely to ensure that the appropriate and updated version of antivirus is operating on your system. If a virus is too advanced to be safeguarded by your antivirus program, UNAPEN will resolve the infection remotely or onsite to recover your system as soon as possible. With the seamless protection and support of ITComplete, your staff has the security to maintain privileged information while preserving the flexibility that their jobs require.
System Administration Services
Our goal is to ensure that your IT operations do not conflict with your business operations. It is therefore crucial that your system is running the latest version of the installed software, and doing so efficiently. UNAPEN ITComplete monitors your system’s performance and provides automatic and scheduled software updates. We will monitor and report on your system application.
As an ITComplete client, your firm will receive the latest updates and patches released by software manufacturers. In addition, emergency patch releases of a critical nature are immediately applied to your system upon your approval.
Remote Maintenance
As part of our commitment to reducing your internal IT cost, we offer remote maintenance of your system. Your system is protected from server intrusions and unexpected failures without the cost of on-site staff and visits. Through our sophisticated remote system access, our engineers can perform essentially almost any service that would otherwise require a site visit.
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Offer Technical Support |
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Reconfigure Applications |
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Install |
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Troubleshoot |
We recognize that some problems are too complex for remote maintenance. Those issues will be resolved in a timely manner on-site.
Superior Client Support
At UNAPEN, we pride ourselves on the fact that more than 70% of our business originates from referrals. With our exceptional client support and dedication to your satisfaction, it is not difficult to see why that figure is so high.
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Prescheduled Site Visits. Our engineers will visit your company on a scheduled basis to perform maintenance not possible of advisable with Remote Maintenance. |
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Reporting. Staying ahead means staying informed. UNAPEN will send you a monthly executive report featuring a synopsis of the monitoring results and required maintenance. We will also perform scheduled network evaluations. |
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Help Desk. UNAPEN provides immediate assistance without the delay of waiting for service personnel. ITComplete caters to your company’s communications needs by providing several contact methods, featuring our advanced Ticketing System. Our engineers are on alert 24/7 for critical issues and deliver a fast response. |
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